People often ask questions for us at Product Gym for us to give to our leader instructors, who are also Product Managers. These questions range from what a day in the life of a Product Manager is like, to how to prioritize features within a product. In this Q&A, one of our lead instructors was asked:
What is the most important business metric you currently own? Also, what is a project that moved that metric?
“I like to measure customer success in terms of Net Promoter Score, the addition of the user-focused search navigation feature addressed the biggest user pain points around navigation, and had a direct correlation on lifting the NPS.”