Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, you must first communicate in writing to your instructor AND campus director in written email of any dissatisfaction you may have with the course content and experience.
If you are requesting a refund prior to the start date of your course, you must request a refund with written email of your reason for refund.
If you are requesting a refund after the start date of your course, you are only eligible for a 25% refund within the first 2 (two) weeks of the class session
You are not eligible for any refund after 2 (two) weeks of class sessions.
Once we have received and assessed your written email request for refund, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund after we have spoken with you via telephone.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
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