5 min read While Apple’s Siri and Amazon’s Alexa might be the first few things that cross your mind when it comes to automated personal assistance, 2019 has witnessed a surge in a particular use of AI. Ever wondered where the chat boxes that silently pop-up when you navigate to a website and warmly ask you if you have any questions, come from? They are products of companies that use AI to automate customer service. These aim to either replace or aid call centers and any other person standing behind the telephone or online chat rooms with fully automated bots that are up and running 24/7. Most of these companies, however, go beyond solving the problem of call center automation and continuously roll out products that automate many essential aspects of businesses.